Description

At RobotX, a young and fast-growing company building automation for the financial audit sector, we are looking for an auditor who wants to help shape the future of audit. Your audit experience is the core of this role. You will use it to talk to auditors as a peer, help them adopt a new way of working, and make sure they understand the product, feel confident using it, and get clear training and strong knowledge materials.

You are also the link between customers and our development team, making sure real feedback from auditors directly shapes where RobotX goes next. You own all user interaction with the product: spotting improvements, turning them into clear tickets, and following those items through to actual development. As the linking pin between the customer and the product owner, you bring both sides together with your knowledge of audit and technology. This is where your audit background pays off, because you can tell the difference between what sounds useful and what auditors actually need.

Required experience

• 3+ years of hands-on audit experience. This is the requirement we care about most: you know how audits actually run, and you can talk to auditors as one of them.

• Exceptional communication skills coupled with a strong problem-solving mindset, essential for addressing and resolving customer challenges effectively.

• The ability to handle multiple projects and priorities simultaneously in a fast-paced environment, maintaining high standards of service and response.

• Proficiency and interest in customer relationship management.

• A deep understanding of the audit industry and the day-to-day challenges our clients face, so you can turn their needs into clear direction for our product.

What we expect

As CSA, you are responsible for:

• Training customers through clear explanations, short sessions, practical examples and concise instructional materials.

• Developing and maintaining high-quality knowledge content, including help articles, release notes, in-app guidance and short videos (with subtitles).

• Preparing demo environments to support sales, onboarding and internal stakeholder needs.

• Identifying recurring questions, patterns and customer needs, and translating these insights into actionable feedback for the development team.

• Manage projects & stakeholders related to both product development and client expectations.

• Strengthening the adoption of RobotX by helping customers use the full range of features effectively and confidently.

Because RobotX is a small and rapidly growing organization, we highly value a hands-on and proactive approach. You should be flexible, adaptable, and ready to address challenges as they arise, often going beyond the conventional boundaries of your role to support the success of our clients and our team.

What we offer

Joining RobotX as a Customer Success Associate means becoming a central figure in a rapidly growing organization during an exceptionally exciting phase. We offer you:

• A competitive salary which we anticipate will further improve as the company prospers.

• The opportunity to become part of our long-term financial success through our Equity Incentive Plan.

• We understand the importance of work-life balance, which is why we offer flexible working times to accommodate your personal and professional needs.

• An opportunity to be part of something transformative in the financial audit sector.

• An environment where your actions directly translate into added value for our clients and meaningful improvements in the product.

• Full support in terms of hardware and software to support you in your role. This includes AI subscriptions, state of the art hardware but also regular training & knowledge sharing.