Description

At RobotX, a young and fast-growing company building automation for the financial audit sector, we are looking for an experienced auditor to lead our Customer Success function. This is a role for someone who has done the work: years in audit, a real feel for how engagements run, and the standing to talk to other auditors as a peer. Your audit background is the core of this job. You will use it every day to speak to auditors in their own language, spot where their work gets stuck, and turn that into what we build next. From first pilot to long-term success, you own the customer relationship and act as the direct line between our customers and our product, helping shape the future of audit.

Required experience

• 6+ years of hands-on audit experience, ideally with an RA title or equivalent. This is the requirement we care about most: you have run audits, you know where the real friction sits, and you can talk to auditors as one of them.

• Exceptional communication skills coupled with a strong problem-solving mindset, essential for addressing and resolving customer challenges effectively.

• The ability to handle multiple projects and priorities simultaneously in a fast-paced environment, maintaining high standards of service and response.

• Proficiency in stakeholder management and team leadership.

• A deep understanding of the audit industry and the day-to-day challenges our clients face, so you can turn their needs into clear direction for our product.

What we expect

As CSM, you are responsible for:

• Talking to auditors, understanding what they actually need, and turning that into clear input for our product teams, using your audit background to judge what matters.

• Representing your customers inside RobotX, bringing their voice into how we shape the product and feeding directly into the development roadmap.

• Building and scaling the customer success function at RobotX.

• Owning the customer journey from first pilot through onboarding to long-term, active use.

• Building strong, lasting relationships and resolving support and reporting questions quickly and clearly.

• Driving adoption of the full RobotX range, including new features, and growing usage across customer networks.

• Managing enterprise-level customization so customer needs are translated accurately and met.

In addition, given that RobotX is a small organization, we place a high value on a hands-on and proactive approach. We expect you to be flexible, adaptive, and ready to tackle challenges as they arise, often going beyond the conventional scope of your role to ensure the success of our team and our clients.

What we offer

Joining RobotX as a Customer Success Manager means becoming a central figure in a rapidly growing organization during an exceptionally exciting phase. We offer you:

• A competitive salary which we anticipate will further improve as the company prospers.

• The opportunity to become part of our long-term financial success through our Equity Incentive Plan.

• We understand the importance of work-life balance, which is why we offer flexible working times to accommodate your personal and professional needs.

• An opportunity to be part of something transformative in the financial audit sector.

• Full support in terms of hardware and software to support you in your role. This includes AI subscriptions, state of the art hardware but also regular training & knowledge sharing.